Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you’ll find answers to some of the most common questions we receive about our products and services. If you don’t see your question here, please don’t hesitate to contact us.

1. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery usually takes 7-13 business days for the US and Canada. You will receive a tracking number once your order has shipped to monitor its progress.

2. What if I receive a damaged item?

If you receive a damaged item, please contact our customer service team immediately with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.

3. Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order for a full refund.

4. How can I contact customer service?

You can reach our customer service team via email at support@westcomstore.com. We are here to help!